Shipping policy
Shipping
Shipped from Seoul, South Korea
Every KEAUTY order ships directly from our fulfillment partner's warehouse in Seoul. This is the same supply chain used by Korean beauty retailers, which means genuine formulas, original packaging, and no intermediary warehouses.
Delivery options
Standard Tracked Shipping. 2 to 3 weeks.
- Tracked international service from Seoul
- Available to: Australia, Austria, Belgium, Cambodia, Canada, Finland, France, Hong Kong, India, Ireland, Italy, Japan, Malaysia, Mongolia, New Zealand, Norway, Philippines, Poland, Singapore, Switzerland, Taiwan, Thailand, the United Kingdom, and Vietnam
- Free on orders over $49 USD. Under $30 you pay the actual courier rate (from $9.99); from $30 the rate is discounted (from $4.99)
FedEx Priority Express. 3 to 5 business days.
- Our fastest option. FedEx International Priority, direct from Seoul, with full door-to-door tracking
- Available to all countries we ship to
- Under $30 you pay the actual courier rate; from $30 the rate is discounted. Free above a country-specific threshold ($65 to $109 USD — your cart and checkout always show your exact rates and free-shipping goal)
Order processing
Orders are dispatched within 1 to 2 business days of payment confirmation. You receive a tracking number by email the moment your order leaves our Seoul warehouse.
Delivery times
Delivery times are estimates only. We do not guarantee any specific delivery date. Carriers, customs, weather, and peak-season volume can affect transit times. Delays caused by carriers, customs, or events outside our reasonable control are not grounds for a refund of the order or shipping fee.
Customs and import duties
Packages travel internationally from South Korea and may pass through customs in your country. Any applicable import duties, taxes, or customs handling fees are the responsibility of the recipient. We have no control over these charges and cannot predict them. Refusing a package to avoid customs charges does not entitle you to a refund of the order or shipping.
Delivery address and recipient responsibilities
You are responsible for providing a correct, complete shipping address and being reachable for delivery. If a package is returned to us, lost, or destroyed because of an incorrect address, failure to collect within the carrier's holding period, refusal of delivery, or a similar reason caused by the recipient, you are responsible for any re-shipment, return, or destruction fees. We may, at our discretion, re-ship for the cost of new shipping or refund the order value minus shipping and any costs already incurred.
Risk of loss
Risk of loss transfers to you on delivery to the address you provided, on first attempted delivery, or on delivery to a designated pickup point, whichever is earliest. Once the carrier confirms delivery, the order is considered delivered.
Damaged in transit
If your package arrives visibly damaged, photograph the package before opening and contact us within 7 days at support@keautyworld.com with your order number and photos. See the Refund Policy for the claim process.
Lost packages
If tracking shows your package has not moved for more than 10 business days, contact us. We will open an investigation with the carrier. Carrier investigations can take 14 to 30 days. We will issue a refund or replacement once the carrier confirms loss; we are not able to act before this.
Questions
support@keautyworld.com. We respond within one business day.
