Shipping policy
Shipping
Shipped from Seoul, South Korea
Every KEAUTY order ships directly from our fulfillment partner's warehouse in Seoul. This is the same supply chain used by Korean beauty retailers, which means genuine formulas, original packaging, and no intermediary warehouses.
Delivery options
Standard Tracked Shipping. 2 to 3 weeks.
- Tracked international service from Seoul
- Available to: Australia, Austria, Belgium, Cambodia, Canada, Finland, France, Hong Kong, India, Ireland, Italy, Japan, Malaysia, Mongolia, New Zealand, Norway, Philippines, Poland, Singapore, Switzerland, Taiwan, Thailand, the United Kingdom, and Vietnam
- Your cart and checkout show the current rate, any discount, and any free-shipping threshold for your destination in your market currency.
FedEx Priority Express. 3 to 5 business days.
- Our fastest option. FedEx International Priority, direct from Seoul, with full door-to-door tracking
- Available to all countries we ship to
- Your cart and checkout show the current rate, any discount, and any free-shipping threshold for your destination in your market currency.
Order processing
Orders are dispatched within 1 to 2 business days of payment confirmation. You receive a tracking number by email the moment your order leaves our Seoul warehouse.
Delivery times
Delivery times are estimates only. We do not guarantee any specific delivery date. Carriers, customs, weather, and peak-season volume can affect transit times. Delays caused by carriers, customs, or events outside our reasonable control are not grounds for a refund of the order or shipping fee.
Customs and import duties
Orders ship internationally from South Korea and may pass through customs. Applicable taxes and duties may be included in the displayed price or added at checkout, depending on the destination and checkout configuration. For low-value consignments up to €150 entering the European Union (EU), EU rules impose a temporary €3 customs duty per customs tariff category from 1 July 2026 through 30 June 2028. The checkout total is the amount collected by KEAUTY. Any charge not collected at checkout may be requested by the carrier or customs authority under applicable law. If you receive an unexpected payment request, contact us before refusing the parcel.
Delivery address and recipient responsibilities
You are responsible for providing a correct, complete shipping address and being reachable for delivery. If a package is returned to us, lost, or destroyed because of an incorrect address, failure to collect within the carrier's holding period, refusal of delivery, or a similar reason caused by the recipient, you are responsible for any re-shipment, return, or destruction fees. We may, at our discretion, re-ship for the cost of new shipping or refund the order value minus shipping and any costs already incurred.
Risk of loss
Risk of loss transfers to you on delivery to the address you provided, on first attempted delivery, or on delivery to a designated pickup point, whichever is earliest. Once the carrier confirms delivery, the order is considered delivered.
Damaged in transit
If your package arrives visibly damaged, photograph the package before opening and contact us within 7 days at support@keautyworld.com with your order number and photos. See the Refund Policy for the claim process.
Lost packages
If tracking shows your package has not moved for more than 10 business days, contact us. We will open an investigation with the carrier. Carrier investigations can take 14 to 30 days. We will issue a refund or replacement once the carrier confirms loss; we are not able to act before this.
Questions
support@keautyworld.com. We respond within one business day.
