Terms of Service
These terms apply to purchases from KEAUTYWORLD.com. The seller and your contractual counterparty is KEAUTY AB, Swedish organization number 559494-5809 (“KEAUTY”, “we”, “us”). These terms apply unless mandatory consumer law gives you stronger rights.
Company Information
KEAUTY AB
Organization number: 559494-5809
VAT registration number: SE559494580901
Address:
Storängsvägen 16 B, 1 tr
184 31 Åkersberga, Sweden
Email: support@keautyworld.com
General
KEAUTYWORLD.com sells beauty products online to consumers in the countries and markets made available on the website. To place an order, you must be at least 18 years old or have the consent of your guardian. Certain payment methods, including credit products, may have additional age, identity, and eligibility requirements set by the payment provider.
Orders
Orders for products are made via our website KEAUTYWORLD.com
If you have any questions about how to place an order, you are warmly welcome to contact us via email at support@keautyworld.com
When you complete your order, you accept our purchase terms and agree that your personal data will be registered in our customer register. The purchase agreement is confirmed when we send an order confirmation to the email address you provided. In case of any errors, such as incorrect prices, stock differences, delivery times, product information/images, etc., we reserve the right to correct this afterward. If you are not satisfied with our correction, you naturally have the right to cancel your order without any cost!
Discount codes can only be used per purchase and cannot be combined with each other or with other compensation or replacement codes.
Prices are displayed in the currency applicable to the country or market selected on the website. For customers shopping in Sweden, prices are displayed in Swedish kronor (SEK). Prices include VAT where applicable. We reserve the right to change product prices at any time, but the price confirmed in your order confirmation applies to your purchase.
Payment
The payment methods offered to you are displayed at checkout before you place the order. Availability depends on your country, selected market, currency, and eligibility. Depending on the market, we may offer card payments and other immediate-payment methods through Shopify Payments, Qliro Pay Now, market-specific methods such as Swish, Vipps, MobilePay or Trustly, and Qliro Pay Later credit options.
KEAUTY AB remains the seller and your contractual counterparty for the purchase. Payment and credit services are processed by the payment provider under its separate terms. If you select a Qliro method, Qliro AB (publ), organization number 556962-2441, may perform identity and fraud-prevention checks and, for Pay Later products, a credit assessment. Any applicable payment terms, due dates and fees are shown before you confirm the payment. See Qliro’s Privacy Policy for information about Qliro’s processing of personal data.
Delivery and Shipping Costs
Available delivery methods, shipping fees, and any free-shipping threshold are shown at checkout in the currency applicable to your selected market before you complete your order.
KEAUTY cannot guarantee delivery for items that are not in stock when you placed your order or for items that have left our warehouse. This means that the total delivery time before the item reaches you may be longer than stated as normal for the chosen shipping method if the carrier itself causes a delay. This is, of course, very rare as we have a delivery time of 2-5 days with a delivery statistic of 97.63%.
Discount Codes
When purchasing from us, you agree not to use or exploit discount codes or other coupon forms obtained under circumstances other than through us, our own marketing, or the marketing done on our affiliate sites. You also agree not to exploit bugs or other errors on our website to your advantage.
Sign up for newsletters & discount for leaving a review:
The discount code is received by following KEAUTY on Instagram and signing up for KEAUTY's newsletter. The discount code is unique and will be sent to you via email after registration. The discount code can only be used on your first order at KEAUTYWORLD.com and cannot be combined with other offers.
Sales/Offers:
Sales are valid as long as stock lasts! Offers without a clear end date are valid as long as stock lasts. KEAUTY reserves the right for potential sell-outs, which may result in partial deliveries. During major campaigns, our stock balance may not be updated quickly enough; in such cases, KEAUTY has the right to cancel the order that arrived after our stock balance has been exhausted.
We also reserve the right for sell-outs and stock holding by our suppliers, as well as for any price errors that may occur. Sometimes it happens that one of the items you ordered is not in stock and therefore becomes back-ordered. This is because the item is out of stock or the delivery is delayed. An email will be sent to you within 1-3 days. Contact us if you wish to cancel your back-order or if you have questions regarding delivery times.
Delivery Terms
See the delivery time in each product's information text. The delivery time for in-stock items is usually 2-5 working days. Some products may take slightly longer. For special order items, the delivery time is 3-14 working days. If a longer delivery time applies to your order, you will be contacted via email or phone.
If the products you want to order have different delivery times and you want items with a short delivery time first, you should place two separate orders to facilitate. In case of delivery delay, you will be notified via email. We reserve the right for sell-outs and any price errors on the website.
Note! During major campaigns and holidays, the delivery time may be slightly longer than normal. This is mainly due to high pressure on transporters and is not unique to our store.
The preliminary delivery times are indicated on the website. For more precise delivery times for each product, please contact us via email at support@keautyworld.com.
According to delivery statistics, 97.63% of our shipments are delivered within 3 working days.
In case of delivery delay, you have the right to cancel your purchase without additional cost if there is a delay against the promised delivery time.
Delivery is made from our warehouse to a delivery address specified by you. The product is delivered to a collection point. Our suppliers reserve the right to choose the carrier for all deliveries. It is the buyer's responsibility to ensure that the delivery address provided at the time of ordering is correct. It is also the buyer's responsibility to be reachable in connection with the delivery. The risk for the item transfers to the buyer upon receipt. The buyer is responsible for examining the packaging together with the carrier and reporting any visible damage on the waybill.
If you want to return an item, you have an open purchase according to the general consumer purchase laws. We have a 90-day return policy. See also our return instructions under the return policy.
Return Fee
You have a 14-day return policy from the date you receive the products. During this time, you can return the skincare products and receive a refund if the products are unopened and unused. Always contact KEAUTY's customer service before returning at support@keautyworld.com, and we will send you a return label to print out. You can return the products in the same package they arrived in, as long as the package is intact.Delivery Damage
The buyer is responsible for examining the packaging together with the carrier and reporting any visible damage on the waybill.
Delivery Obstruction
If delivery is obstructed because you as a customer have provided incorrect information about the delivery address or contact information such as email address or mobile number for notification, you will be charged a fee. Therefore, be sure to check that all information is correct before completing your purchase. The recipient must also be able to identify themselves at the package pickup point. If you book a delivery with one of our carriers but are prevented from receiving the goods, this must be notified to the carrier as soon as possible so that they can reschedule the delivery. If you do not notify them or if they are otherwise prevented from performing the delivery (e.g., you do not open the door when they ring), you will be charged a fee for delivery obstruction. The fee corresponds to the carrier's rate.
Complaints
Consumers have the right to complain about an original defect in a product for three years from the date the product was received. You must notify us within a reasonable time after discovering the defect; a complaint made within two months is always considered to have been made within a reasonable time. During the first two years, KEAUTY AB has the burden of proving that the defect is not one for which the seller is responsible.
To submit a complaint, contact support@keautyworld.com and include your order number, a description of the defect, and preferably photographs. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, or cancellation and a refund. Your mandatory rights under consumer law are not affected by these terms.
Business purchases are governed by the agreement between the parties and applicable Swedish law. If a consumer dispute cannot be resolved directly with us, you may refer the matter to the Swedish National Board for Consumer Disputes (ARN). We participate in the dispute-resolution procedure and follow ARN’s recommendations.
Force Majeure
If our performance of these purchase terms or entered agreements is hindered or prevented due to circumstances beyond our control and which we could not reasonably have foreseen, this shall release us from fulfilling our obligations, as well as from damages and other consequences (so-called force majeure). Such unforeseeable events may include war, natural disasters, labor market disputes, government decisions, missing deliveries from subcontractors, or other cost-increasing circumstances and events beyond our control.
Reservation
We reserve the right for any inaccuracies in product information and image and video material on the website. We also cannot guarantee that product images and environmental images reproduce the exact appearance and condition of an item.
Information on Black Friday, Cyber Monday, Singles Day, and Other Campaign Periods
Prices during Black Friday, Cyber Monday, Singles Day, etc., are valid only on those days. Normal terms regarding right of withdrawal, right of complaint, and guarantees apply. Indicated discounts are already deducted. Due to increased volumes during these days, delivery times may be extended.
Processing of Personal Data
When you use the site and our services, we will process your personal data in accordance with our privacy policy.
In connection with your registration and/or order, you agree that we store and use your data in our business to complete and provide the service you can expect from us. According to GDPR (General Data Protection Regulation), you have the right to access the information we have registered about you. If you consider it incorrect or irrelevant, you can request correction or deletion from our customer register. Contact our customer service at support@keautyworld.com in such cases. We do not sell your personal data. We share personal data only when necessary to provide our services, process payments and deliveries, comply with legal obligations, protect our rights, or where you have otherwise consented, as described in our Privacy Policy. KEAUTY may also use customer information for marketing where permitted by law. You can unsubscribe from newsletters at any time by following the instructions in the message.
Information on ODR and Applicable Law & Dispute
Our purchase terms shall be interpreted and applied in accordance with Swedish law, except for such international private law provisions that result in the application of the law of another jurisdiction.
Complaints or comments regarding KEAUTY's services or products should be communicated to our customer service.
If you are not satisfied with our handling of your case, you are welcome to contact your local consumer advisor or the General Complaints Board (ARN) via ARN, +46 85 08 860 00, or arn@arn.se. We always follow ARN's recommendations.
If you have complaints or problems with our services or products, and you cannot resolve the complaint or problem directly with us, you can also send your complaint to the EU's platform for online dispute resolution (the “ODR platform”). The ODR platform offers consumers within the EU an opportunity to try to resolve disputes regarding complaints about products purchased online without involving a court. By using the ODR platform, you as a consumer can find a body or forum for your complaints. Read more about the EU's rules for consumer disputes and dispute resolution (ODR) here: ODR.
Copyright
The content on KEAUTY is protected under the Copyright Act (§ 49 URL).
