Informativa sui rimborsi

Returns & Refunds

Your 14-day right of withdrawal

Under EU distance-selling rules, you have 14 days from receiving your order to notify us if you want to return an item. Send notice to support@keautyworld.com with your order number.

Items that cannot be returned (hygiene exemption)

For health and hygiene reasons, the following are non-returnable once the seal or packaging has been opened:

  • Cosmetics, skincare, lip products, and any product applied to skin or lips
  • Hair products in opened packaging
  • Sheet masks and any single-use products
  • Beauty tools that touch the skin

This follows EU Consumer Rights Directive Article 16(e). You may inspect the product as you would in a store, but breaking the seal or using the product means the right of withdrawal no longer applies.

Condition required for accepted returns

To be eligible for a refund, returned items must be:

  • Unopened with all seals intact
  • In original packaging, including any plastic wrap or boxes
  • Undamaged
  • Returned within 14 days of the return notification

We assess every return on receipt. If the product shows signs of opening, use, or handling beyond what was necessary to inspect it, we reserve the right to refuse the refund or deduct a reasonable amount reflecting the reduced resale value (per EU law, Article 14).

Return shipping

Return shipping is the customer's responsibility, both for cost and risk. We recommend tracked, insured shipping. Lost or damaged returns are not our responsibility. The return address will be provided once your return is approved.

Refunds

Approved refunds are processed to the original payment method within 14 days of receiving the returned item. We do not issue store credit or exchanges in lieu of refunds unless you specifically request one.

Original shipping costs are non-refundable except where the product was defective or we shipped the wrong item.

Defective or damaged products

If your order arrives damaged or defective, contact us within 7 days at support@keautyworld.com with:

  • Your order number
  • Photos of the damage (or video if the defect is not visible in a still)
  • A short description

We will replace the product or refund you, including return shipping in these cases. The statutory 3-year consumer warranty applies to manufacturing defects but does not cover ordinary wear and tear or damage from misuse.

Dispute resolution

If we cannot resolve a complaint, you can submit it to ARN (Allmänna Reklamationsnämnden), Box 174, 101 23 Stockholm, www.arn.se, or use the EU Online Dispute Resolution platform at ec.europa.eu/odr.

Contact

support@keautyworld.com. Please include your order number.